Find a useful number

Pensions Advice

For all questions relating to your pension, please call the Pensions Advice helpline on 0114 2414545

Pensions web site

Pay Advice

For queries about pay call 0845 6060603. Alternatively, you can email

For PSP queries:

Bullying & Harassment Helpline

For help with Bullying & Harassment issues, please call the B&H helpline on 0800 5874777  or visit the Bullying & Harassment website


For general help or assistance, please call 0800 6888777 or visit the Help web site

Corporate Social Responsibility Helpline

For questions about Corporate Social Responsibility, please call the CSR helpline on 0845 6009665 or 5456 4697

Disability Helpline

For advice and guidance about disability, please call the Disability Helpline on 0800 0286142. To arrange for a sign or language interpreter, please call 01142 414731

Disability web site

OH Assist Helpline

For advice on your health and wellbeing, please call the OH Assist Helpline on 0845 6124123

Fundraising Support

For information or advice about fundraising, please call the Fundraising Support line on 0845 6009665

Teacher's Post

For information and advice on school visits, please call the Teacher's Post helpline on 01795 426465 or email us on

Teacher's Post web site

Properties & Facilities Helpdesk

To report a fault in the workplace, please call the Properties & Facilities helpdesk on 0844 8009191

Properties & Facilities web site

Royal Mail Uniform Helpline

To order a new uniform, please visit the Dimensions website: Uniforms web site

Please note, deaf, deafblind, hard of hearing and speech impaired people should contact Typetalk on 0800 95 95 98 and ask to be connected to the Royal Mail Uniform helpline.

Purchasing Advice

For questions about group procurement, please call the Purchasing Advice helpline on 01246 546677 or 5888 6677 alternatively, you can visit the How to Buy section of our website.

IT Helpdesk

For all IT and voice-related queries, please call the IT helpdesk on 01246 282555 or 5415 2555

IT Service Centre

Security Helpdesk

If you have information about a crime or need advice about security, please call 0207 2396655 or 5474 6655, or email

Group Security web site

Automation Development & Support Team Helpdesk

If your mail centre needs support with sorting machines and allied equipment, please call the Automation Development & Support Team Helpdesk on 01793 438080 or 5404 8080. Alternatively, you can visit the Royal Mail Group Engineering website for more information. 

Royal Mail Group Engineering web site

Customer Helplines

For all customer queries, contact numbers can be found on the Royal Mail Group web site.


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