Become a workplace coach

The Workplace Coach role is a critical role in the operation and helps to support managers to develop their teams.  The role of the Workplace Coach is to welcome and induct new employees, and provide coaching and support for existing employees, through a consistent national method of training and coaching. Coaches are required to:

  • Ensure that all employees continue to be supported to learn and develop in the workplace
  • Improve efficiency and quality standards
  • Promote customer service and address customer complaints
  • Improve employee development and morale

It’s a great opportunity to share knowledge and experience with colleagues. It allows people to do something different whilst still working their regular attendance pattern, and provides great experience to move into bigger roles.

For people successful in becoming a Workplace Coach there will be three days of induction training, covering all aspects of coaching skills. Coaches will join the new National Workplace Coach network and attend local network events.

The key skills you need to have to become a Workplace Coach are:

  • Planning and organising
  • Efficiency and reliability
  • Leading others
  • Coaching and supporting
  • Interpersonal skills
  • Adaptability

If you feel you have these skills and are interesting in becoming a Workplace Coach please contact your line manager in the first instances or alternatively email the Workplace Coach email address

Roy Frost

OPG / Workplace Coach

I joined Royal Mail in 2008. I finished my A levels at school, I didn't know what direction I wanted to head in, a job at Royal Mail came up and I thought 'why not give it a go?'  Find Out More

Wayne Read

OPG and Workplace Coach

I love being outdoors and meeting people. Plus Royal Mail has always made me feel appreciated and given me all the training I need to realise my potential.  Find Out More

Lionel Kemp

Postman/Driver and Workplace Coach

During each two-week period I do two different types of delivery job. One week I deliver parcels, the next I take on a rural postal run. I really enjoy the variety, the hours, and the mix of working in a team first thing in the morning, and then being out on my own delivering mail.  Find Out More

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